Privacy policy

Brand: the alfombra
Legal entity: JHENRY LLC
EIN: 16-1673146
Registered address: 644 W Church Street, Orlando, FL 32805, United States
Support email: support@thealfombra.com
Website: www.thealfombra.es

This Privacy Policy explains how JHENRY LLC, operating the alfombra, collects, uses, stores, and shares personal information when customers visit or purchase through www.thealfombra.es.

1. Information we collect

Depending on how you interact with our store, we may collect:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number, where provided

• Order details

• Payment and transaction information

• Customer service communications

• Device information

• IP address

• Browser and operating system information

• Pages viewed and interactions with the website

• Information collected through cookies and similar technologies

• Marketing preferences

• Information voluntarily provided when contacting us

We do not need to receive or store your complete payment card number when payment is processed through a third-party payment provider.

2. How we use personal information

We may use personal information to:

• Process and fulfill orders

• Arrange shipment and delivery

• Process payments and refunds

• Communicate with customers about orders

• Respond to customer service requests

• Prevent fraud and misuse

• Maintain website security

• Operate and improve the website

• Analyze website traffic and customer interactions

• Measure advertising performance

• Send marketing communications where permitted by law and where required consent has been obtained

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

3. Legal bases for processing in the European Economic Area

Where the GDPR applies, we process personal data on one or more of the following legal bases:

• Performance of a contract

• Compliance with a legal obligation

• Legitimate interests, where those interests are not overridden by the individual's rights and freedoms

• Consent, where consent is required

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Sharing personal information

We may share personal information with service providers that assist us in operating the store, including payment processors, shipping and fulfillment providers, technology providers, analytics providers, marketing service providers, customer support providers, and professional advisers.

Our products may be shipped directly from China by third-party suppliers or fulfillment partners. Information necessary to fulfill and deliver an order may therefore be shared with relevant fulfillment and logistics providers.

We may also disclose information where required by law, legal process, governmental authority, or where reasonably necessary to protect our rights, property, customers, or the security of our services.

5. International data transfers

JHENRY LLC is based in the United States, and information may be processed in the United States, China, and other countries where our service providers operate.

Where applicable data protection law requires safeguards for international transfers, we will use appropriate legal mechanisms and contractual or organizational safeguards.

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Retention periods may vary depending on the type and purpose of the information.

7. Your rights under the GDPR

Where the GDPR applies, you may have the right to:

• Obtain confirmation as to whether we process your personal data

• Request access to your personal data

• Request correction of inaccurate or incomplete personal data

• Request deletion of personal data in circumstances provided by law

• Request restriction of processing in circumstances provided by law

• Object to certain processing

• Request portability of certain personal data

• Withdraw consent where processing is based on consent

• Object to direct marketing at any time

• Lodge a complaint with a competent data protection supervisory authority

To exercise these rights, contact support@thealfombra.com.

We may take reasonable steps to verify your identity before responding to certain requests.

8. UK GDPR

Where the UK GDPR applies, individuals may have rights including access, rectification, erasure, restriction of processing, objection, data portability, withdrawal of consent where applicable, and rights relating to automated decision-making and profiling.

You may exercise applicable rights by contacting:

support@thealfombra.com

You may also complain to the UK Information Commissioner's Office where you believe your personal data has been processed unlawfully.

9. California privacy rights

For California residents, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide rights concerning personal information.

Depending on applicable law, California residents may have rights to:

• Know what categories of personal information are collected, used, disclosed, or otherwise processed

• Request access to certain personal information

• Request deletion of personal information, subject to legal exceptions

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information where applicable

• Opt out of certain uses of sensitive personal information where applicable

• Limit certain uses of sensitive personal information where applicable

• Not receive discriminatory treatment for exercising applicable privacy rights

We do not knowingly discriminate against customers for exercising applicable privacy rights.

California residents may submit privacy requests by contacting support@thealfombra.com.

Where applicable, we will honor recognized browser-based opt-out signals such as the Global Privacy Control to the extent required by law.

10. Cookies and similar technologies

We use cookies, pixels, tags, and similar technologies to operate the website, understand website activity, measure marketing performance, and improve our services.

Meta Pixel

Meta Pixel may be used to measure advertising performance, understand interactions with our website, and support advertising and audience measurement.

Customers may manage or limit Meta-related advertising through Meta's advertising controls and through applicable browser or cookie settings.

Google Analytics 4

Google Analytics 4 may be used to understand website traffic, user interactions, and general website performance.

Customers may limit analytics cookies through the website's cookie controls where available, browser settings, or Google's available opt-out mechanisms.

TikTok Pixel

TikTok Pixel may be used to measure advertising activity, understand website interactions, and evaluate marketing performance.

Customers may limit tracking through applicable cookie controls, browser settings, and TikTok privacy or advertising controls.

Klaviyo

Klaviyo may be used to manage customer communications and email marketing.

Customers may unsubscribe from marketing emails by using the unsubscribe mechanism included in those communications or by contacting support@thealfombra.com.

Cookie controls

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where consent is required by applicable law, non-essential cookies and similar technologies will be used only after the required consent has been obtained.

11. Marketing communications

Where permitted by law, we may send promotional emails to customers who have subscribed to marketing communications or where another lawful basis applies.

You may unsubscribe at any time using the unsubscribe link in a marketing email or by contacting support@thealfombra.com.

12. Children's privacy

Our website is not directed toward children. We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technology, legal requirements, or services change.

The updated policy will be posted on the website with its revised effective date.

15. Contact

For privacy questions, data protection requests, or concerns, contact:

JHENRY LLC
644 W Church Street
Orlando, FL 32805
United States
Email: support@thealfombra.com

Website: www.thealfombra.es