Términos del servicio

Terms of service

Brand: the alfombra
Legal entity: JHENRY LLC
EIN: 16-1673146
Registered address: 644 W Church Street, Orlando, FL 32805, United States
Support email: support@thealfombra.com
Website: www.thealfombra.es

These Terms of Service govern access to and use of the the alfombra online store operated by JHENRY LLC.

By accessing the website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

1. Business information

The online store is operated by:

JHENRY LLC
644 W Church Street
Orlando, FL 32805
United States
EIN: 16-1673146
Email: support@thealfombra.com

JHENRY LLC operates the online store under the brand name the alfombra.

2. Products and availability

We make reasonable efforts to provide accurate product descriptions, prices, availability information, and images.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions concerning products, pricing, availability, or other information on the website.

3. Orders

When you place an order, you are submitting an offer to purchase the products selected by you.

An order confirmation confirms that we have received your order. It does not necessarily constitute acceptance of the order if further verification is required.

We may cancel or refuse an order where permitted by applicable law, including in cases involving suspected fraud, unauthorized transactions, material pricing errors, inventory issues, or inability to fulfill the order.

4. Prices and payment

Prices are displayed in the currency applicable to the relevant store or market.

Applicable taxes, duties, import charges, and other charges may apply depending on the destination country and applicable law.

Payment must be successfully authorized before an order is processed.

The payment statement may identify the transaction using the descriptor The Alfombra.

5. Third-party fulfillment

Products sold through the website may be shipped directly from China by third-party suppliers or fulfillment partners.

JHENRY LLC remains the seller and customer-facing contracting entity for purchases made through the store, subject to applicable law.

6. Shipping

Orders are generally processed within 1 to 3 business days.

Estimated delivery is 8 to 16 business days after shipment.

These are stated delivery estimates and may be affected by customs processing, carrier delays, weather, transportation disruptions, or other circumstances outside our reasonable control.

An order may arrive in multiple packages where products are fulfilled or transported separately.

Customers are responsible for applicable customs duties, import taxes, brokerage charges, or other destination-country import charges unless applicable law provides otherwise.

7. Refunds

Refund requests are governed by our Return and Refund Policy.

Customers may request a refund within 30 days from the date of delivery, subject to the applicable conditions.

Where a refund is approved, the customer is not required to physically return the product. The customer may keep or discard the product as instructed.

Approved refunds are processed to the original payment method and normally appear within 5 to 10 business days after processing.

Mandatory statutory consumer rights remain unaffected.

8. European consumer rights

Where European Union consumer law applies, these Terms do not exclude or restrict mandatory consumer protections.

Consumers may have a statutory 14-day right of withdrawal for distance purchases, subject to applicable legal exceptions.

Consumers may also have mandatory statutory remedies for defective, non-conforming, or incorrectly described goods.

9. Intellectual property

Unless otherwise stated, content appearing on the website, including text, graphics, logos, photographs, designs, trademarks, layout, and other materials, is owned by or licensed to JHENRY LLC or used with permission.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior written authorization, except where permitted by law.

10. Prohibited use

You may not use the website:

For unlawful purposes
To commit fraud
To interfere with website security
To attempt unauthorized access to systems or accounts
To transmit malicious software
To infringe intellectual property rights
To interfere with the operation of the website
To submit false or misleading information

11. User communications

If you submit reviews, comments, messages, photographs, or other content to us, you represent that you have the necessary rights to submit that content and that it does not violate applicable law or third-party rights.

We may use submitted content for purposes connected with operating and improving the store, subject to applicable law.

12. Third-party services

The store may use third-party services for payment processing, analytics, marketing, fulfillment, shipping, customer communications, and other operational functions.

Third-party services may have their own terms and privacy policies.

13. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided for the purpose of operating the online store and providing information about available products.

Nothing in these Terms excludes any statutory warranty, consumer guarantee, legal remedy, or other right that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by applicable law, JHENRY LLC will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Force majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, civil disturbances, labor disruptions, transportation interruptions, customs delays, governmental actions, telecommunications failures, or widespread service outages.

This provision does not remove mandatory consumer rights concerning delivery or statutory remedies.

16. Governing law

Subject to mandatory consumer protection laws applicable in the customer's country or place of residence, these Terms are governed by the laws of the State of Delaware, United States.

Any dispute will be subject to the jurisdiction of the courts competent under applicable law, including any mandatory jurisdictional rights available to consumers.