Política de envío

Shipping policy

Brand: the alfombra
Legal entity: JHENRY LLC
EIN: 16-1673146
Registered address: 644 W Church Street, Orlando, FL 32805, United States
Support email: support@thealfombra.com
Website: www.thealfombra.es

1. Shipping origin

Products purchased through the alfombra are shipped directly from China by third-party suppliers or fulfillment partners.

Because products may be fulfilled separately, an order containing multiple products may arrive in separate packages and at different times.

2. Order processing

Orders are normally processed within 1 to 3 business days after successful payment and order confirmation.

Processing time is separate from shipping and transit time.

3. Delivery time

The estimated delivery period is 8 to 16 business days after shipment.

The delivery estimate begins after the order has been processed and shipped.

Actual delivery times may vary due to circumstances outside our reasonable control, including customs clearance, carrier delays, weather, transportation interruptions, public holidays, incorrect or incomplete delivery information, or other logistical circumstances.

4. Tracking

Where tracking information is available, it may be provided to the customer by email or through the order tracking system.

Tracking information may take some time to become active after an order has been shipped.

5. Multiple packages

Products in the same order may be shipped separately.

Customers may therefore receive different tracking numbers and packages on different dates.

Receiving one package before another does not necessarily mean that the remaining products were omitted from the order.

6. Customs duties and import taxes

Because products are shipped from China, shipments may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless applicable law provides otherwise, all customs duties, import taxes, and related charges are the responsibility of the customer.

The amount and application of such charges depend on the destination country and applicable customs rules.

JHENRY LLC does not control the amount, timing, or assessment of customs charges imposed by government authorities or carriers.

7. Delivery address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Delays or delivery failures resulting from incorrect, incomplete, or outdated address information may not be attributable to JHENRY LLC.

8. Undelivered orders

If an order has not been delivered after the maximum stated delivery period, the customer should contact support@thealfombra.com so that the shipment can be reviewed.

Where the applicable conditions are satisfied, the customer may be eligible for a refund under our Return and Refund Policy.